1. Your Right to Return
You have the right to return any product within 14 days of receiving your order, without giving any reason, in accordance with EU consumer protection law.
2. Conditions for Returns
To be eligible for a return, the product must be:
- Unused and in its original condition
- In the original packaging
- Accompanied by proof of purchase (order confirmation or receipt)
3. How to Return a Product
To initiate a return, please contact us at greenpulseprague@gmail.com with your order number and reason for return. We will provide you with return instructions within 2 business days.
4. Refunds
Once we receive and inspect your return, we will notify you by email. If approved, your refund will be processed within 14 days to your original payment method.
5. Non-Returnable Items
The following items cannot be returned:
- Opened or used products
- Products without original packaging
- Products purchased on sale or with a discount code
6. Damaged or Incorrect Items
If you received a damaged or incorrect item, please contact us within 48 hours of delivery at greenpulseprague@gmail.com with photos of the item. We will arrange a replacement or full refund.
7. Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the item is damaged or incorrect.
8. Contact
For any questions regarding returns, contact us at: info@thegreenpulseprague.cz